Your Club, Your Voice
The recent Members’ Survey, independently conducted by Golf Business Advisory Services (GBAS), provides a clear measure of the Club’s current performance and direction. Overall Membership Satisfaction has increased from 69.5% in 2022 to 82% in the most recent survey—representing a material and encouraging uplift.
While there remains more to do, this result reflects consistent, incremental improvement across a range of areas and indicates that the changes implemented are resonating with Members.
Survey Results at a Glance
708 responses · 56% response rate · Benchmarked against GBAS industry data
Our Strenghts
Golf Course — Our Crown Jewel
Fairways 9.1, greens 8.7, tees 8.7. Two-thirds of members say the course has improved in the past 12 months. Well above industry benchmarks.
Clubhouse & Environment
Outdoor areas, members bar and overall comfort all 8.0+.
Culture, Community & Camaraderie
Consistently strong – Inclusiveness 8.5, camaraderie 8.5, member-staff interaction 8.4. — it’s who we are as a club.
Administration & Governance
Above the industry benchmark of 8.1. Members report good access to officers, Board and management. Strong support for governance initiatives.
Hospitality Staff & Service
Employee presentation 8.8, attentiveness 8.5, table service 8.2. Over 130 individual staff shout-outs. Our people are a key asset.
NPS Score
Nearly double the industry benchmark of 30% — means significantly more members are enthusiastic advocates for the club than critics, placing VGC in the top tier of member loyalty among comparable clubs.
Areas Requiring Attention
F&B Trading Hours
Our lowest score in the entire survey. Kitchen and bar close too early, dampening the post-golf social experience many of you value most.
Food Range, Quality & Value
Range 6.7, quality 7.0, value 7.0 — all below benchmarks. One in three named it as their #1 fix.
Tee Time Access & Booking
Ease of booking 6.8, ability to bring guests 6.8, guest play 6.7. The loudest and most emotionally charged issue — and the most common “one fix”.
Practice Facilities
Lowest-rated major facility at 6.9. Members compare unfavourably with peer Sandbelt clubs. The 2nd most common “one fix” and top capital priority.
Bunkers
An ongoing concern below the rest of the course (greens 8.7, fairways 9.1).
Pace of Play
Adequate but not great at 7.2. Members want visible marshalling and firmer enforcement — it ranks in the top 5 “one fix” priorities.
Your Top 5 “One Fix” Priorities
We are currently carefully considering the feedback provided. The insights gathered will help shape our priorities and inform decision-making as we continue to enhance the overall Club experience. While the vast majority of feedback was constructive and valuable, a small number of comments did not reflect the standard of respect expected within our Club community. Members are encouraged to engage in a manner consistent with our shared values of respect and consideration.
The key outcomes of the review, including proposed actions, will be outlined in detail at the upcoming Membership Information Meeting. We strongly encourage you to attend the session at 7:00 pm on Monday, 18 May 2026. This will provide an opportunity to hear directly from the Board and Management, gain further insight into the Club’s progress and priorities, and ask questions.
For those unable to attend in person, the meeting will be live-streamed. A version of the plan will also be published in the monthly E-Magazine to ensure all Members remain informed.
We look forward to your involvement.
Warwick Hill-Rennie | General Manager
